
Meet Our Management Team
We are proactive and service oriented.
Personal Risk Management Solutions has recruited and trained the best talent to serve your personal insurance needs. Our goal is to deliver the highest standard of service while advocating on your behalf.

Celia Santana
President & Chief Executive Officer
Celia began her career in the high net worth space over thirty years ago at Chubb Insurance where she discovered her passion for the business. In her last job at Chubb Insurance she managed a large portfolio of personal insurance clients and was a senior executive with a significant P&L responsibility. Celia’s unique expertise provides her clients with tailored personal risk management recommendations that lead to personalized solutions. Celia’s clients include family offices, public figures, entrepreneurs, wealth advisors, business titans, fine art collectors, divorcing couples and more.
Celia was named an Elite Woman in Insurance in 2021 & 2022. She is on the board of the Private Risk Management Association, the preeminent organization providing education and leadership in the high net worth personal insurance industry. She is also on Chubb’s National Agency Council, providing critical feedback to their senior leadership. She was named one of the Top 50 Women in Private Wealth by Private Asset Management Magazine in 2015. Celia has been a featured speaker at Working Mother Media’s Annual Conference, the Metro Roundtable and the National Association of Insurance Women. She has also been featured in the Wall Street Journal, AOL’s Daily Finance column, Investment News, Independent Agent Magazine, American Agent & Broker Magazine, Careerbuilder.com and various other media outlets. Celia is a graduate of Wesleyan University. She volunteers her time with A Better Chance and the National Hispanic Scholarship Fund.

Linda Graef Jones
Chief Sales Officer & Partner
Linda began her career in the financial services field in 1977 as a corporate banker with JP Morgan handling Fortune 500 companies. In 1986 she retired from her role as a Vice President to raise her family. During the next two decades, she held leadership positions with multiple nonprofit organizations. In 2009 Linda joined PRMS as a Private Client Sales Executive where her success led to multiple promotions including her current position, Partner & Chief Sales Officer. In addition to managing relationships with trusted advisors, Linda provides advice and solutions to new clients as they endeavor to understand and improve their insurance program for personally owned assets. She has a stellar reputation and impressive client roster. Linda has been named an Elite Woman in Insurance by Insurance Business America in 2016. She is a graduate of Duke University, and also received her MBA in finance from the Wharton Graduate School of Business. Linda is active with several non-profit organizations.

Kelly McCleaster
Vice President, Director of Private Client Services
With over 20 years of experience in the insurance industry, Kelly McCleaster is a seasoned professional renowned for her expertise in claims management and private client services. She began her career at a direct writer, where she gained invaluable insights into claims handling on the company side of the business. This foundational knowledge set her apart when she transitioned to the agency side, focusing on the unique needs of private clients.
Since joining PRMS in 2011, Kelly has been instrumental in supporting the firm’s Partners on special projects and marketing initiatives. She plays a critical role in managing PRMS’s largest accounts, offering expert guidance during significant losses and resolving complex claims. As the firm’s yacht specialist, Kelly delivers unparalleled service to high-net-worth clients with unique and intricate insurance requirements.
Kelly is a Certified Private Risk Insurance Advisor (CPRIA) through the Private Risk Management Association (PRMA), the only certification program specifically designed for professionals in the high-net-worth insurance industry. This designation reflects her commitment to broadening her knowledge, offering superior advice, and providing specialized solutions to address complex challenges.
In addition to her CPRIA certification, Kelly holds dual Bachelor’s degrees in Sociology and Criminal Justice from Lock Haven University, along with the Certified Insurance Service Representative (CISR) and Legal Principles Claims Specialist (LPCS) designations. Her dedication to excellence, deep industry expertise, and specialized certifications make her an invaluable asset to PRMS and the clients she serves.
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Lindsey Jordan
Assistant Vice President & Director of Operations
Lindsey Jordan is a dynamic leader with a proven track record of success and innovation in the insurance industry. Starting her journey with PRMS as an entry-level associate, Lindsey’s unwavering determination, passion, and excellence propelled her through a series of promotions, culminating in her current role as Assistant Vice President and Director of Operations.
In her position, Lindsey oversees all facets of PRMS’s general business operations, including accounting, vendor management, and licensing. She plays a critical role in driving the company's marketing initiatives, strengthening client relationships, and handling high-profile claims. Her leadership extends to managing and mentoring the administrative team, ensuring seamless operational efficiency across the organization.
A graduate of Marist College with a Bachelor’s degree in Communication and Advertising, Lindsey brings a creative and strategic approach to her work. Her contributions to the industry have not gone unnoticed; she was named a Rising Star of 2022 by Insurance Business America, an award that highlights outstanding achievements, ambitious goals, and significant contributions to the field.
Lindsey’s passion for excellence and dedication to her craft continue to drive PRMS’s success and set a standard of leadership in the industry.