Meet Our Management Team
We are proactive and service oriented.
Personal Risk Management Solutions has recruited and trained the best talent to serve your personal insurance needs. Our goal is to deliver the highest standard of service while advocating on your behalf.
Celia Santana
President & Chief Executive Officer
Celia began her career in the high net worth space over thirty years ago at Chubb Insurance where she discovered her passion for the business. In her last job at Chubb Insurance she managed a large portfolio of personal insurance clients and was a senior executive with a significant P&L responsibility. Celia’s unique expertise provides her clients with tailored personal risk management recommendations that lead to personalized solutions. Celia’s clients include family offices, public figures, entrepreneurs, wealth advisors, business titans, fine art collectors, divorcing couples and more.
Celia was named an Elite Woman in Insurance in 2021 & 2022. She is on the board of the Private Risk Management Association, the preeminent organization providing education and leadership in the high net worth personal insurance industry. She is also on Chubb’s National Agency Council, providing critical feedback to their senior leadership. She was named one of the Top 50 Women in Private Wealth by Private Asset Management Magazine in 2015. Celia has been a featured speaker at Working Mother Media’s Annual Conference, the Metro Roundtable and the National Association of Insurance Women. She has also been featured in the Wall Street Journal, AOL’s Daily Finance column, Investment News, Independent Agent Magazine, American Agent & Broker Magazine, Careerbuilder.com and various other media outlets. Celia is a graduate of Wesleyan University. She volunteers her time with A Better Chance and the National Hispanic Scholarship Fund.
Linda Graef Jones
Chief Sales Officer & Partner
Linda began her career in the financial services field in 1977 as a corporate banker with JP Morgan handling Fortune 500 companies. In 1986 she retired from her role as a Vice President to raise her family. During the next two decades, she held leadership positions with multiple nonprofit organizations. In 2009 Linda joined PRMS as a Private Client Sales Executive where her success led to multiple promotions including her current position, Partner & Chief Sales Officer. In addition to managing relationships with trusted advisors, Linda provides advice and solutions to new clients as they endeavor to understand and improve their insurance program for personally owned assets. She has a stellar reputation and impressive client roster. Linda has been named an Elite Woman in Insurance by Insurance Business America in 2016. She is a graduate of Duke University, and also received her MBA in finance from the Wharton Graduate School of Business. Linda is active with several non-profit organizations.
Kelly McCleaster
Vice President, Director of Private Client Services
Kelly has been working in the insurance industry for 18 years. She started her career at a direct writer where she worked in the claims department and gained a significant amount of knowledge about claims handling on the company side of the business. This valuable expertise has set her apart when she changed directions and started working on the agency side of the business, specifically for private clients. Kelly has been with PRMS since 2011. She works alongside the Partners supporting all special projects and marketing efforts. She is involved in the firm's largest accounts especially in the event of large losses and complicated issues. She is a senior member of the team and the firm's yacht specialist. She graduated from Lock Haven University with Bachelor degrees in Sociology and Criminal Justice. She is a Certified Insurance Service Representative (CISR) and A Legal Principles Claims Specialist (LPCS).
Lindsey Jordan
Assistant Vice President & Operations Manager
Lindsey joined PRMS as an entry level associate where her success, determination and passion led to multiple promotions over the last several years including her current position, Assistant Vice President and Operations Manager. Lindsey is involved in all aspects of the business. She is responsible for PRMS’s general business operations, which includes accounting, vendor relationships and licensing. She is heavily involved in our marketing efforts, client relationships and VIP claims. She manages and oversees our administrative staff. Lindsey graduated from Marist College with a Bachelor’s degree in Communication and Advertising.
Lindsey Jordan was named by Insurance Business America as a Rising Star of 2022. The award recognizes achievements, goals as well as contributions to the industry.