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Contact Information

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Team Celia

Service or coverage questions, policy changes, claims or quotes for new purchases or exposures.

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Auto Changes

New vehicle purchases, Auto ID Cards or any auto related coverages or changes.

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Support

Policy documents, proof of insurance, billing inquiries or payments.

Mortgage Updates

Mortgagee or lender changes, proof of insurance, mortgage clause updates.

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Claims

File a new claim, obtain claim details or to discuss a claim scenario further.

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Celia Santana

President & Chief Executive Officer . Complex issues, of if you have a high-priority concern.

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Meet Your Senior Account Executive:

Malena Huerres

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Malena Huerres serves as a Senior Account Executive and specializes in building and managing comprehensive insurance programs for successful individuals and families, with a focus on delivering strategic, personalized solutions that evolve with her clients’ needs.

 

Malena is known for her thoughtful, proactive approach and her ability to simplify complex insurance structures. She plays a key role in all aspects of the client experience—from onboarding and portfolio analysis to renewals. Her strength lies in translating nuanced risk exposures into clear, customized coverage strategies that offer peace of mind and long-term protection.

 

A trusted advocate, Malena collaborates closely with clients, carrier partners, and advisors to ensure a seamless, high-touch service experience. Her dedication to service, attention to detail, and deep product knowledge have earned her a strong reputation in the industry.

 

Malena is a Certified Personal Risk Insurance Advisor, CPRIA which is a professional designation offered by the Private Risk Management Association (PRMA), specifically designed for insurance professionals who work with HNW clients.  It is a well-respected designation within the private client insurance industry and demonstrates a high level of expertise and commitment to the field. 

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917.262.5218

HOURS OF OPERATION

MONDAY - FRIDAY 8:30 - 5:00  

SOCIAL

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ADDRESS

6 EAST 43RD STREET, 10TH FLOOR

NEW YORK, NY 10017

EMAIL

CONTACTUS@THEPRMSPROMISE.COM

OUR PARTNERS

Cincinnati Insurance
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Chubb Insurance
Chubb Cornerstone Agent
WAX Insurance
Lloyds of London
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HOURS OF OPERATION:

Mon - Fri: 8:30am - 5:00pm   ​​

 
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LOCATIONS:

6 East 43rd Street
10th Floor
New York, NY 10017
 
Nantucket, Massachusetts
South Orange, New Jersey

CONTACT:

ContactUs@thePRMSpromise.com
byHerSide@thePRMSpromise.com

Tel: 917.262.5200

Fax: 917.262.5209
Personal Risk Management Solutions Orchid
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