Kelly McCleaster

With over 20 years of experience in the insurance industry, Kelly McCleaster is a seasoned professional renowned for her expertise in claims management and private client services. She began her career at a direct writer, where she gained invaluable insights into claims handling on the company side of the business. This foundational knowledge set her apart when she transitioned to the agency side, focusing on the unique needs of private clients.

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Since joining PRMS in 2011, Kelly has been instrumental in supporting the firm’s Partners on special projects and marketing initiatives. She plays a critical role in managing PRMS’s largest accounts, offering expert guidance during significant losses and resolving complex claims. As the firm’s yacht specialist, Kelly delivers unparalleled service to high-net-worth clients with unique and intricate insurance requirements.

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Kelly is a Certified Private Risk Insurance Advisor (CPRIA) through the Private Risk Management Association (PRMA), the only certification program specifically designed for professionals in the high-net-worth insurance industry. This designation reflects her commitment to broadening her knowledge, offering superior advice, and providing specialized solutions to address complex challenges.

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In addition to her CPRIA certification, Kelly holds dual Bachelor’s degrees in Sociology and Criminal Justice from Lock Haven University, along with the Certified Insurance Service Representative (CISR) and Legal Principles Claims Specialist (LPCS) designations. Her dedication to excellence, deep industry expertise, and specialized certifications make her an invaluable asset to PRMS and the clients she serves.