Jonele Matthews serves as a Private Client Account Liaison, providing dedicated support across all stages of the client relationship. She plays a key role in the daily servicing of high-net-worth personal insurance programs, ensuring each client interaction is met with responsiveness, professionalism, and care.

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With experience in onboarding, policy administration, and renewal coordination, Jonele works closely with both clients and senior team members to ensure insurance portfolios are managed with precision and attention to detail. Her client-first mindset and collaborative approach help deliver the high-touch service experience that defines the PRMS team.

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Jonele also supports the quoting and placement of new business, helping to guide prospective clients through a smooth and informed onboarding process. Her ability to manage complex details while maintaining clear communication has made her a trusted partner to both clients and colleagues.

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She is currently pursuing the Chartered Private Risk and Insurance Advisor (CPRIA) designation through the Private Risk Management Association (PRMA).