
Contact Information
Team Celia
Service or coverage questions, policy changes, claims or quotes for new purchases or exposures.
Auto Changes
New vehicle purchases, Auto ID Cards or any auto related coverages or changes.
Support
Policy documents, proof of insurance, billing inquiries or payments.
Mortgage Updates
Mortgagee or lender changes, proof of insurance, mortgage clause updates.
Claims
File a new claim, obtain claim details or to discuss a claim scenario further.
Celia Santana
President & Chief Executive Officer . Complex issues, of if you have a high-priority concern.

Meet Your Private Client Claims Coordinator:
Andrea Alfaro
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Andrea Alfaro is a dedicated Claims Specialist at Personal Risk Management Solutions where she plays a key role in supporting all clients across the firm with personalized, high-touch service throughout the claims process. With a strong focus on client advocacy, Andrea ensures that every claim is handled with attention, transparency, and efficiency—working closely with insurance carriers to secure fair outcomes and exceptional service for each client.
Andrea excels at simplifying complex claim situations, guiding clients with clarity and empathy. She takes a hands-on approach to researching claim histories, identifying key details, and delivering clear, actionable explanations. Her collaborative work with adjusters and advisors ensures a seamless, well-communicated experience for every client.
With a passion for client advocacy, Andrea is committed to making the claims experience as seamless and supportive as possible—always putting the client’s best interest at the forefront.