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Contact Information

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Team Celia

Service or coverage questions, policy changes, claims or quotes for new purchases or exposures.

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Auto Changes

New vehicle purchases, Auto ID Cards or any auto related coverages or changes.

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Support

Policy documents, proof of insurance, billing inquiries or payments.

Mortgage Updates

Mortgagee or lender changes, proof of insurance, mortgage clause updates.

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Claims

File a new claim, obtain claim details or to discuss a claim scenario further.

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Celia Santana

President & Chief Executive Officer . Complex issues, of if you have a high-priority concern.

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Meet Your Private Client Claims Coordinator:

Andrea Alfaro

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Andrea Alfaro is a dedicated Claims Specialist at Personal Risk Management Solutions where she plays a key role in supporting all clients across the firm with personalized, high-touch service throughout the claims process. With a strong focus on client advocacy, Andrea ensures that every claim is handled with attention, transparency, and efficiency—working closely with insurance carriers to secure fair outcomes and exceptional service for each client.

 

Andrea excels at simplifying complex claim situations, guiding clients with clarity and empathy. She takes a hands-on approach to researching claim histories, identifying key details, and delivering clear, actionable explanations. Her collaborative work with adjusters and advisors ensures a seamless, well-communicated experience for every client.

 

With a passion for client advocacy, Andrea is committed to making the claims experience as seamless and supportive as possible—always putting the client’s best interest at the forefront.

917.262.5221

HOURS OF OPERATION

MONDAY - FRIDAY 8:30 - 5:00  

SOCIAL

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ADDRESS

6 EAST 43RD STREET, 10TH FLOOR

NEW YORK, NY 10017

EMAIL

CONTACTUS@THEPRMSPROMISE.COM

OUR PARTNERS

Cincinnati Insurance
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Chubb Insurance
Chubb Cornerstone Agent
WAX Insurance
Lloyds of London
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HOURS OF OPERATION:

Mon - Fri: 8:30am - 5:00pm   ​​

 
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LOCATIONS:

6 East 43rd Street
10th Floor
New York, NY 10017
 
Nantucket, Massachusetts
South Orange, New Jersey

CONTACT:

ContactUs@thePRMSpromise.com
byHerSide@thePRMSpromise.com

Tel: 917.262.5200

Fax: 917.262.5209
Personal Risk Management Solutions Orchid
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